NeoGenomics’ Memorial Day Weekend Schedule
Logistics: FedEx will be closed on Memorial Day so there will not be any pick-ups or deliveries on Monday, May 28th. Any specimens shipped from client locations on Friday, May 25th will have an expected delivery on Saturday, May 26th, with Saturday delivery appropriately selected. Specimens shipped on Saturday, May 26th will have an expected delivery to NeoGenomics on Tuesday, May 29th. Additionally,any materials shipped from NeoGenomics on Saturday, May 26th going back to our clients will not be delivered until Tuesday, May 29th due to the holiday.
Regularly scheduled daily pick-ups will not occur on Memorial Day, Monday, May 28th, however we are available to pick up STAT cases or specimens where viability is a concern. For these cases, please call Client Services at 866.776.5907, option 1 for assistance.
Operations: NeoGenomics Operations will continue to process samples on Monday, May 28th to deliver quality tests results with no delays to turn-around time caused by the holiday.
Client Services:Representatives will be available to provide assistance as needed on Monday,May 28th. Please call 866.776.5907, and press option 3.
Wishing you a very safe and happy Memorial Day Weekend!
HOUSTON LABORATORY CLIENTS – Logistics Notification
In anticipation of our Houston move, please note the following changes – ONLY for clients that regularly send to our Houston, TX laboratory:
- Monday, May 21: Clients will receive new shipping labels.
- Wednesday, May 23: Please send all specimens to our Aliso Viejo laboratory (31 Columbia, Aliso Viejo, CA 92656).
- Tuesday, May 29: Please send all specimen that normally go to our old Houston laboratory to our new Houston laboratory (7256 S. Sam Houston Pkwy W., Suite 300, Houston, TX 77085).
Thank you for your understanding, and we look forward to serving you from our new Houston laboratory! If you have any questions, please call 866.776.5907, and press option 3.