Neogenomics Laboratories

Maintenance information

June 18, 2017

Microsatellite Instability (MSI) DNA testing notice to prevent delay or cancellation: applies to stand-alone MSI and NeoTYPE Colorectal, Endometrial, Pancreas, Gastric, Esophageal, and Ovarian Profiles. Please note non-tumor tissue is required for MSI testing. Please see options for submission in specimen requirements here.  

NeoGenomics' Schedule for the 4th of July Holiday

Logistics: FedEx will be closed on the July 4th holiday so there will not be any pick-ups or deliveries on Tuesday July 4th, 2017. Additionally, any materials shipped from NeoGenomics on Monday, July 3rd going back to our clients will not be delivered until Wednesday July 5th due to the holiday.

Regularly scheduled daily pick-ups will not occur on July 4th, however we are available to pick up STAT cases or specimens where viability is a concern. For these cases, please call Client Services at 866.776.5907, option 1 for assistance.

Operations: NeoGenomics Operations will continue to process samples on Tuesday, July 4th to deliver quality tests results with no delays to turn-around time caused by the holiday.

Client Services: Representatives will be available to provide assistance as needed on July 4th. Please call 866.776.5907, and press option 3.

Billing: Please call 866.776.5907, press option 2, and follow the prompts to leave a message. Your call will be returned on Wednesday, July 5th.

Wishing you a very safe and happy July 4th! 

January 31, 2017
For legacy Clarient clients who would like to access legacy case history, please visit PATHSiTE here. (PATHSiTE login required)