Neogenomics Laboratories

NeoGenomics News

6/29/22

Special Announcement

US Independence Day Schedule

Logistics: FedEx will be closed for the Independence Day holiday (no pickups or deliveries) on Sunday, July 3rd as well as Monday, July 4th. Any specimens shipped from client locations on Saturday, July 2nd will have an expected delivery day of Tuesday, July 5th. Though regularly scheduled daily pick-ups will not occur on July 3rd or 4th, we are available to pick up STAT cases or specimens where viability is a concern. For these cases, please call Client Services at 866.776.5907, option 1 for assistance.

Operations: NeoGenomics Operations will continue to process samples on Sunday, July 3rd and Monday, July 4th to deliver quality test results with no delays to turnaround time caused by the holiday.

Client Services: Client Services will be closed on Monday, July 4th for urgent cases however representatives will be available to provide assistance as needed. Please call 866.776.5907, and press option 3. Note: please call early on Saturday, July 2nd as FedEx offices will have limited service available.

Billing: Please call 866.776.5907, press option 2, and follow the prompts to leave a message. Your call will be returned on Tuesday, July 5, 2021.

 

Test Updates

IHC

As a reminder, effective Monday July, 11th, global image analysis Ki-67 orders that have a neuroendocrine/carcinoid diagnosis, will instead be automatically converted to global Ki-67 NET testing.

  • Reminder: Image analysis for Ki-67 is only validated for breast cancer.
    • Neuroendocrine/carcinoid tumors should utilize Ki-67 NET testing.
    • All other tumor types should order Ki-67 as tech-only or consult.
  • Client Services will reach out to inform if an order placed is being converted.